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Responsible Gaming

At LVBET, we are committed to ensuring that our clients gamble responsibly. We understand that gambling can be addictive and may negatively impact lives. Our goal is to provide a safe and enjoyable online gaming experience by offering various tools and measures that help you maintain control over your gambling activities.

Setting Personal Limits

To help you gamble responsibly, LVBET allows you to set several types of limits tailored to your preferences. These include:

  • Deposit Limits: Control the maximum amount of money you can deposit into your account over a specific period (daily, weekly, or monthly). For example, if you set a weekly deposit limit of 50 EUR, you will not be able to deposit more than this amount until the limit resets.
  • Wager Limits: Manage the maximum amount you can stake within a chosen timeframe. For instance, a daily wager limit of 100 EUR will prevent you from placing bets exceeding this amount until the next day.
  • Loss Limits: Limit the total amount of money you can lose, including both real funds and bonus funds, over a set period. If your loss limit is 20 EUR per month, gameplay will stop once your total balance decreases by this amount.
  • Game Session Limits: Restrict the amount of time you spend playing casino games each day. For example, a 2-hour daily limit will pause your gameplay after 120 minutes.
  • Reality Check: Receive pop-up reminders after a set time to help you stay aware of how long you have been playing. For example, a reminder after 120 minutes will prompt you to decide whether to continue or stop playing.

Self-Exclusion and Account Closure

LVBET recognises that some players may experience gambling-related harms or be at risk of developing an addiction. To support vulnerable players, we offer:

  • Self-Exclusion: Temporarily exclude yourself from gambling activities for periods ranging from 24 hours up to 30 days.
  • Account Closure: Permanently close your account if you feel you need to stop gambling entirely.

To request self-exclusion or account closure, please contact our Customer Support team at [email protected]. We advise withdrawing any remaining funds before initiating exclusion. If you are already excluded, you can request withdrawals by contacting support.

Self-exclusion periods can be shortened or extended by writing to our responsible gambling team at [email protected]. Please note that requests are subject to cooling-off periods of 24 hours or seven days depending on the closure type.

Reinstating access to closed accounts is possible if the closure was unrelated to problem gambling. Such requests must be submitted formally to Customer Support. However, the Responsible Gaming Department reserves the right to deny reactivation to protect player safety.

Age Restrictions and Protection of Minors

Underage gambling is illegal and can lead to serious consequences including gambling addiction and financial problems. LVBET strictly prohibits persons under 18 from participating in any gambling activities.

We encourage parents and guardians to take an active role in protecting minors by:

  • Not leaving computers unattended while gambling software is running.
  • Password-protecting accounts and keeping login details confidential.
  • Ensuring bank card information is out of reach of children.
  • Not saving passwords on computers and instead writing them down securely.
  • Limiting children's online time and using filtering software to block inappropriate content.

Recommended third-party filtering tools include:

For more information on internet safety and emerging trends, parents can visit the EU co-funded website betterinternetforkids.eu.

Responsible Gambling Tips

To keep gambling fun and harmless, consider the following advice:

  • Decide on a loss limit before you start and stick to it.
  • Remember that gambling is a form of entertainment and should be treated as "only a game".
  • Never borrow money to gamble.
  • Set time limits and take frequent breaks.
  • Balance gambling with other activities.
  • Avoid gambling when stressed, depressed, intoxicated or troubled.
  • Only gamble with money set aside for entertainment, not for essential expenses.

Signs You May Need Help

If you are concerned that gambling may be affecting your life or someone else's, consider these questions:

  • Have others criticised your gambling?
  • Have you lied about the amount of money or time spent gambling?
  • Do arguments or frustrations make you want to gamble?
  • Do you gamble alone for long periods?
  • Have you missed work or university to gamble?
  • Do you gamble to escape from boredom or unhappiness?
  • Are you reluctant to spend gambling money on anything else?
  • Have you lost interest in family, friends or hobbies due to gambling?
  • After losing, do you feel compelled to win back losses immediately?
  • Do you gamble until your last penny is gone?
  • Have you lied, stolen or borrowed money to gamble or pay gambling debts?
  • Do you feel depressed or suicidal because of gambling?

If you answered yes to any of these, we encourage you to take the self-assessment recommended by the Malta Gaming Authority, available on their website.

Support Options

If you believe you might be addicted to gambling, please seek help through our Responsible Gaming tools or contact independent professional organisations:

Gamblers Anonymous can also be contacted via email at [email protected] and their website www.gam-anon.org. International support addresses are available on their site.

You may also download the BetBlocker tool, which allows you to block access to gambling websites for a chosen period.

For further information or assistance, please contact our dedicated Responsible Gambling team at [email protected]. We are here to support you in maintaining a healthy and enjoyable gaming experience.